Have a scan through this page. Most of the questions people have asked are answered here. If you still have questions, or if you'd just like to talk to a real person about StudyStays, be sure to get in touch.
How do we log students in?
Our recommended approach is to allow students to sign up using their university email address. StudyStays checks if the address is valid and if it is we send an email to that address asking the student to click on a link and confirm that they would like to sign up. As part of this confirmation process we ask the student to choose a new password to use with StudyStays. We also provide support for CAS (Central Authentication System) and LDAP (Lightweight Directory Access Protocol) or the authentication web services that your university uses. Please contact support if you would like more information about this.
Can we host the site ourselves?
No—StudyStays is a fully-hosted solution. We can however configure your StudyStays site to use your university's domain.
What's the setup process?
You can use the site for free for 2 months during which time you can give the system a good test drive. If you like it, get in touch and we'll help you choose a pricing plan and organise a contract. We can also help you import data and set up your site correctly so that it's ready for prime time.
Where is the data hosted? Who owns the data? Is it backed up?
All the data is hosted in Australia on our own StudyStays servers. The data is backed up nightly and the data is automatically copied off-site immediately, where it is stored encrypted in a cloud backup service (CrashPlan), indefinitely.
Can we import data from our current system?
Yes. If you need help with this, we can provide data imports as a service. Contact support for more information about importing your data.
Do you offer training?
We're are currently working on an online training programme. In the meantime we're posting help and information on our blog,
and in special cases we may be able to provide in-person training.
Can I customise the appearance of my website?
Yes you can. Colours and logos can be customised through the admin interface of your website. If you would like assistance, our designers can help
to get your site looking great.
Are there reporting features included?
Yes, you can run various reports on listings, providers and approval activity. We are working on adding additional reports to StudyStays. If there is a report that you would find useful, please let us know so that we can include it in the system.
What support options do you offer?
We provide prompt and helpful support over email and phone. In special cases we may be able to provide in-person training.
Can we integrate with our student authentication system?
Yes, we support LDAP(S) and CAS for student authentication, as well as simple authentication using an HTTP POST request to a script on your website.
Do you offer SSL/HTTPS?
Yes we can provide SSL for pages with sensitive information (such as sign in and registration) for an additional fee. If your website
address is on a subdomain of studystays.com or studystays.com.au this is something we can do for you very easily. If the site
address is under your institution's domain we can coordinate a certificate request with you.
Can I export data from StudyStays?
Yes you can export provider, student and listing data in CSV format.
We already use something else for our accommodation listings. Can we import the data from this into StudyStays?
We can do your data import for you, given that you can provide the data in a suitable format. We will usually charge an additional
fee for this. When we import students or landlords this way, it's quite likely that we'll need to ask these people to choose a new password before they
can access the site.
Can we use our own domain name?
Yes, absolutely. Please be aware that there are some additional costs when you want to do this with SSL as we'll need to assign your website
a new IP address and coordinate the certificate request with you. These setup costs are included for free in the 'Big' plan.